Classic Southern Lawns LLC (referred to as the “Company”) is a State of Tennessee, Montgomery County, and City of Clarksville Registered Limited Liability Company with a Mailing Address of 303 Holly Circle #3745, Clarksville, TN 37043.
All Customers requesting or authorizing services (“Service Agreements”) are subject to the Customer Terms of Service and Privacy Policy described below. Service Agreements are reached through a wide variety of customer actions or communications which include, but are not limited too, verbal methods (over the phone, in-person) and digital methods (text message, email, quote approval, invoice payment). The Company allows service agreements to be reached through various methods in order to simplify the signup process and accommodate various customer preferences.
Customer Policies
Billing & Payments
How do you bill for services?
- We follow a 9-month annual billing cycle (March – November). Your total season cost is divided by the remaining billing months to determine your monthly rate.
- We operate on a monthly billing cycle. Invoices are charged on the 1st of each month and considered late on the 5th.
What if I start service in the middle of the month?
- If your first service is completed after the 10th of the month, you will be billed as an on-demand customer until the next monthly billing cycle. However, you will NOT be charged the on-demand administrative fee.
How do you handle one-time jobs or annual services?
- One-time landscaping jobs or other non-mowing services are billed on-demand with NO administrative fee.
- Customers can opt to roll large annual services (e.g., fall clean-ups, aeration, overseeding) into their monthly bill for a flat, predictable payment structure.
Can I choose on-demand billing for mowing?
- Yes, but there will be a $2.50 administrative fee per service for on-demand billing instead of monthly.
- Why? More frequent invoicing increases administrative costs and processing fees from credit card companies.
Do you make exemptions for commercial accounts?
- Contact us for custom scheduling and billing solutions tailored to your business needs.
What payment methods do you accept and what are the processing fees?
- We accept all major debit/credit cards, Apple Pay, and Google Pay. Payments are securely processed through our client portal and have the following processing fees:
- Bank Draft (ACH): 1% processing fee
- Credit Card: 3% processing fee
- Check: No fee (Only available for quarterly, semi-annual, or annual payments)
Am I required to have a credit card on file and enroll in automatic payments?
- Yes, autopay is required for all recurring services.
What happens if my payment is late?
- If your card is declined, we will contact you by the 5th.
- If payment is not received by the 10th, a $10 late fee will be added.
- Future services are suspended until payment is received and a new card is on file.
- Missed services due to non-payment may result in additional fees.
Scheduling & Service Expectations
When is mowing season?
- Mowing season runs from the third week of March to the first week of December (38 weeks).
What mowing service options do you offer?
- Weekly Service: 38 scheduled services, with up to 5 skips allowed.
- Bi-weekly Service: 19 scheduled services, with up to 2 skips or slides allowed.
How do skips and slides work?
- Any Skip or Slide request must be submitted by 5:00 PM the day prior.
- Skips: Allows you to completely skip a scheduled visit.
- Slides: Allows you to move your service to an adjacent week (for bi-weekly customers only). This shifts the mowing schedule from a 2-2 pattern to a 3-1 or 1-3 pattern.
- Skips and slides may result in overgrown grass fees, especially for bi-weekly customers (4+ weeks between cuts will almost certainly trigger this fee).
Weather & Rescheduling
What happens if my service is delayed due to weather?
- Delayed services are rescheduled as follows:
- First rain delay of the week: Moved to Friday.
- Additional delays: Moved to Saturday.
- Some customers scheduled for makeup on Friday or Saturday may be serviced earlier in the week based on route efficiency.
What happens if my service falls on a National Holiday?
- Services will be shifted to a makeup day.
Additional Fees & Upcharges
What extra fees should I be aware of?
- Refusing Service Upon Arrival: $10 (service suspended until paid)
- Late Notice Skip (after 5:00 PM): Treated as a service refusal; may be waived depending on the situation
- Excessive Pet/Animal Feces: $10 (service suspended until cleaned and fee paid)
- Excessive Trash/Toys on Lawn: $5
- Overgrown Grass Fees:
- New customers: If the grass is over 10″ upon our first visit, we reserve the right to cancel service. We will contact you for authorization and payment (including fees) before proceeding.
- 10″+ height: $10
- 18″+ height: 2x the regular service price
- 24″+ height: 3x the regular service price
What if I have a locked gate upon arrival?
- Crewmembers will knock and text the phone number on file.
- If there is no response, the crew will mow the front yard only and leave.
- We do NOT backtrack to complete service if the customer arrives late.
- A makeup visit will be billed as an on-demand service at 0.5x the regular price (e.g., a $60 property will be charged $30 for the return visit).
- Customers cannot refuse this service. Mowing overgrown grass is unhealthy for the lawn and damages equipment.
Customer Responsibilities
- Maintain a valid Credit Card on File in your Customer Portal
- Keep a valid phone number in your Customer Portal
- Unlock gates before your scheduled service
- Secure pets indoors during visits
- Remove obstacles (toys, hoses, debris) from the lawn
- Remove vehicles from driveway
- Communicate special considerations (e.g., birthday parties, quiet hours, events)
- Failure to meet these expectations may result in service delays, rescheduling, or additional fees, or termination or services.
Communication & Contact
What’s the best way to reach your staff?
- Text Messaging: Fastest response. All messages are linked to your profile for easy tracking.
- Phone Call: Leave a voicemail. Our General Manager works in the field and will return your call within 24 business hours.
- Email: We aim to respond within 24 business hours. If urgent, please text us after sending an email.
Do you send service reminders?
- Yes! We send automatic reminders the day before your scheduled service.
- Crewmembers also try to send an “On My Way” text the day of, but this is not guaranteed.
Personal Data and Payment Processing
Classic Southern Lawns LLC uses Jobber to securely interact with and store all client personal data. Learn more about Jobber and their encryption, data, and credit card storage security here. Our company does not even have access to your payment information. We can only see the Last 4 Numbers on the Card or Account. We will not share your personal information (Name, Address, Contact Information, etc) with anyone unless you require any subcontracted services. In that case, your Address and Name will be provided to subcontracted company.
Cookies & Embedded Content from other Websites
Our website may set temporary cookies for analytics tracking purposes. This cookie contains no personal data and is discarded when you close your browser.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.